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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carey Seaver

November 7, 2025

5  out of  5
rating by Carey Seaver
"I have been with State Farm for decades and there's a reason for that. They've been super helpful in all things from switching up coverage, to car accidents. Through in information and covering my options. And they always look to see what discounts I can get and how to lower my costs, would highly recommend!"
We responded:
"Hi Carey, We truly appreciate your long-standing confidence in State Farm! It’s wonderful to know that our team has been able to assist you effectively with your insurance needs and help identify ways to save. Your endorsement means a great deal, and we’re here whenever you need support or guidance moving forward. Warm regards, Jim Plane"
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Kristi Bowen

November 3, 2025

5  out of  5
rating by Kristi Bowen
"Alex and Lucas have both been helpful and quick to respond to our various needs for assistance!"
We responded:
"We appreciate your feedback! It’s great to know that Alex and Lucas provided timely and effective support for your needs. Please feel free to contact us anytime if you require additional assistance. Best Regards, Jim Plane"
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Tom Hunsinger

October 31, 2025

5  out of  5
rating by Tom Hunsinger
"We met with Lucas and Alex today to review our coverages and policies. We appreciated the relaxed atmosphere and casual friendliness shown during our meeting. Lucas has in-depth knowledge of insurance and was very familiar with our needs and preferences. It was a very productive meeting and we were glad we had a chance to meet."
We responded:
"Hi Tom, I appreciate you sharing your feedback! It’s wonderful to hear that Lucas and Alex created a welcoming and easygoing environment during your visit. Their expertise and understanding of your unique situation are something we take great pride in. We’re happy the meeting was valuable, and we look forward to supporting you moving forward! Warm Regards, Jim Plane"
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Lori H

October 31, 2025

5  out of  5
rating by Lori H
"We have been decades-long State Farm customers, and recently switched to this office. Alex is so helpful whenever we call in! And, we met with Lucas today to review all our policies. He is very knowledgeable and we feel confident that all our bases are covered."
We responded:
"Hi Lori, Thank you for sharing your experience and choosing our office after so many years with State Farm. I’m glad to hear that Alex has been so helpful whenever you call and that your meeting with Lucas gave you confidence that all your policies are carefully handled. Providing knowledgeable and personalized service is our priority, and we look forward to continuing to support you for many years to come! - Jim Plane"
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Linda James

October 31, 2025

5  out of  5
rating by Linda James
"Always very helpful and kind"
We responded:
"Hi Linda, We really appreciate your kind comments! It’s great to know that you’re pleased with the value we provide and the friendly, attentive service you receive. Thank you for choosing us, and we’re here whenever you need assistance! Best Regards, Jim Plane"
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Giovan Iniguez

October 28, 2025

5  out of  5
rating by Giovan Iniguez
"Scott has been such a pleasure to work with. He took extra time on the phone calls and paperwork and everything in between to get me the best deals/rates. He really went out of his way to work my policy just the way I wanted it. I couldn't believe how much of a better rate I got with him vs other agents and companies. Answered all my questions and had great conversations on everything insurance related that I previously did not know about. He always checks up on me and even sends me things that I might be interested in like extra insurance for work and life insurance and what not. He did everything to make sure I got the best bundle and best pricing and he won by a landslide. Would highly recommend Scott and am so grateful to have found him. Blessed to have an agent like that on my side. Thank you!"
We responded:
"Giovan, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience and that everything was handled with care and attention to detail. It's great to know you found the insurance coverage to fit your needs. We're always here to support you with any questions or additional insurance options you might be interested in. Your recommendation means a lot to us! - Jim Plane"
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George Gray

October 22, 2025

5  out of  5
rating by George Gray
"Alex was very pleasant and professional with a lot of friendly mixed in. The office staff are wonderful to work with and very accommodating!"
We responded:
"Hi George, We appreciate you taking the time to share your experience. It’s great to know that Alex and our team provided excellent service and made you feel welcomed! Your feedback means a lot to us, and we’re here whenever you need assistance again. Warm regards, Jim Plane"
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allison gentile

October 18, 2025

5  out of  5
rating by allison gentile
"Lucas is an amazing agent who catered my insurance to exactly what I needed and offered to bundle life insurance that saved be $80 a month compared to what I was spending on just auto with another provider. 110% recommend! Thank you Lucas!"
We responded:
"Hi Allison, Thank you so much for your fantastic review! We're delighted that Lucas was able to customize your insurance to meet your exact needs and help you save money with the life insurance bundle. Your recommendation means a great deal to us! Best regards, Jim Plane"
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Aidan Stanton

September 24, 2025

5  out of  5
rating by Aidan Stanton
"Lucas was very informative, patient, and professional when helping me set up renters and car insurance for an out-of-state move. Would highly recommend to anyone looking for help with insurance coverage."
We responded:
"Hi Aidan, Thank you for your kind words! I’m glad Lucas was able to provide you with excellent service and make your insurance setup smooth and easy. We appreciate your recommendation and are always here to help with any future insurance needs. Best of luck with your move! - Jim Plane"
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Tiffany Jones

August 27, 2025

5  out of  5
rating by Tiffany Jones
"Alex helped me get the best price on insurance for 3 cars and my home! 10/10 😁"
We responded:
"Thank you so much, Tiffany! We're thrilled to hear Alex was able to help you find the best insurance rates for your cars and home. We appreciate your review and look forward to continuing to serve you! Warm regards, Jim Plane"
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Ernie Jones

August 6, 2025

5  out of  5
rating by Ernie Jones
"Very informative and I feel confident"
We responded:
"Ernie, Thank you so much for taking the time to leave us a review! We're glad to hear that our team was able to provide you with the information needed so that you could make a confident decision on which policies fit your needs. We look forward to assisting you again in the future! Best regards, Jim Plane"
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Jennifer Jones

July 31, 2025

5  out of  5
rating by Jennifer Jones
"I have always hated dealing with insurance so I generally do it on-line yo avoid people 😂 however I told my daughter I was paying $1550.00 a month for 4 vehicles and that is when she told me about Jim Plane state Farm insurance so I made an appointment and my agent Alex was absolutely amazing friendly commutative answered all my questions even if they were dumb questions I didn't feel rushed or pressured into anything she didn't try to sell me anything more than what I needed I explained what I was looking for and she said okay let's figure this out and we did and I think I was there for a little bit but I didn't mind because she did it she helped me out a lot she's amazing very very professional I would recommend her to anybody and everybody she does a great job 👍"
We responded:
"Hi Jennifer, Thank you so much for your wonderful review! We're thrilled to hear that Alex was able to provide you with such a positive and stress-free experience. It's great that she took the time to answer all your questions and tailored the insurance to fit your needs without any pressure. We truly appreciate your recommendation and are glad we could help you save on your insurance. If you ever need anything else, please don’t hesitate to reach out! Best regards, Jim Plane"
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Josh Cutler

July 30, 2025

5  out of  5
rating by Josh Cutler
"Alex provided many vehicle quotes and helped me work through them and their options to decide on the best vehicle purchase for our budget and situation. It was incredibly helpful and made the whole purchasing experience that much less stressful. Thank you, Alex!"
We responded:
"Thank you, Josh! I’m glad Alex was able to provide you with all the information needed to assist you in finding the right vehicle that fits your budget and needs. We appreciate your feedback and look forward to helping you again in the future. Safe driving! — Jim Plane"
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Christopher Pineda

July 3, 2025

5  out of  5
rating by Christopher Pineda
"Alex McMillen was super helpful when setting up my Homeowners insurance and provided a lot of detail regarding expectations and even how we could qualify for a discount since we were getting a new roof installed. Felt very supported and informed along the way."
We responded:
"Hi Christopher, Thank you for your feedback! We're happy to hear that Alex guided you through the Homeowners insurance process with helpful details and support, especially regarding discounts for your new roof. Providing you with clear information and peace of mind is our top priority. If you have any questions or need assistance in the future, don't hesitate to reach out. We're glad to have you with the Jim Plane agency! - Jim Plane"
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Diane Wilkins

July 3, 2025

5  out of  5
rating by Diane Wilkins
"Lucas was great to work with in quoting new business on multiple different fronts. The rates were competitive and his suggestions to increase coverage change coverage were amazing. Excited to be with State Farm, Lucas and the Jim Plane agency."
We responded:
"Hi Diane, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Lucas provided you with excellent service and helpful suggestions to enhance your coverage. It’s our goal to offer competitive rates and personalized solutions that truly meet your needs. Thank you for choosing the Jim Plane State Farm agency. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Best regards, Jim Plane"
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Zack H

June 30, 2025

5  out of  5
rating by Zack H
"I've worked with Alex in Jim Plane's office several times over the years, and she is fantastic! I appreciate her attention to detail and follow through. Thanks for all you do!"
We responded:
"Hi Zack, I wanted to personally thank you for your kind words about Alex. She truly is fantastic, and I’m glad to hear that her attention to detail and follow-through have made such a positive impression. We’re lucky to have her on the team, and I appreciate you taking the time to share your experience. Thanks again, Zack, for your support! Best, Jim Plane"
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Kris Saprano

June 23, 2025

5  out of  5
rating by Kris Saprano
"Alex is the best. She's quick to respond and answer any questions. Plus, in the past she was a huge help in getting us an understanding of new charges as well as some discounts to counter balance them. Love working with her."
We responded:
"Thank you so much for your kind words, Kris! We're thrilled to hear that Alex has been such a valuable resource for you. Her dedication to providing prompt responses and clear explanations truly makes a difference. We appreciate your support and look forward to continuing to work with you! Best regards, Jim Plane"
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Aja Bowman

June 20, 2025

5  out of  5
rating by Aja Bowman
"I just started working with this company and I am BLOWN AWAY!!! I was lucky enough to chat with Scott Ellis and he was so kind and descriptive! He helped me save some money while keeping me in the know about EVERYTHING! I feel I can call him up and ask for help if needed and maybe even just for a chat! It was an AMAZING EXPERIENCE! Thank you so much Scott❤️"
We responded:
"Dear Aja, Thank you so much for sharing your wonderful review! We're thrilled to hear about your positive experience working with Scott. It's fantastic to know that he was able to provide you with such helpful information and support while making you feel comfortable reaching out for assistance. Your feedback means a lot to us, and we’re so glad you’re having an amazing experience with Jim Plane State Farm! - Jim Plane"
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Chrisette Rogers

June 20, 2025

5  out of  5
rating by Chrisette Rogers
"Alex with State Farm is very helpful and easy to work with. She has all the answers and she took great care of me in a stressful situation."
We responded:
"Thank you for the review, Chrisette! I'm thrilled to hear that Alex was able to assist you effectively during your stressful situation. We pride ourselves on providing excellent service, and it's great to know that we met your expectations. If you ever need anything else, don't hesitate to reach out. We're here to help! - Jim Plane"
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Mary

June 16, 2025

5  out of  5
rating by Mary
"I’ve been with State Farm Insurance for many years, and their service has always been exceptional. Today, Scott assisted me, and as always, he was prompt, professional, and incredibly helpful. One of the things I appreciate most is that someone always answers the phone quickly, ready to provide immediate assistance. It’s rare to find such consistent, friendly service these days. I truly value the peace of mind that comes with being a long-time State Farm customer."
We responded:
"Hi Mary, Thank you so much for your kind words! I'm thrilled to hear that you've had such a positive experience with State Farm over the years. It’s great to know that Scott was able to assist you promptly and professionally. We strive to provide quick and friendly service, and I'm glad it's made a difference for you. Your peace of mind is incredibly important to us, and we appreciate you being a loyal customer. If you ever need anything else, don’t hesitate to reach out! Best, Jim Plane"
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Vanessa ROBLES

May 30, 2025

5  out of  5
rating by Vanessa ROBLES
"LITERALLY HAD THE BEST EXPERIENCE! Scott Ellis made everything fast and easy , very affordable! I HIGHLY RECOMMEND HIM! Thank you Scott"
We responded:
"Dear Vanessa, Thank you so much for your wonderful review! We truly appreciate your feedback and are thrilled to hear that you had such a fantastic experience with Scott. Your recommendation means a lot to us! If you need anything else or have further feedback in the future, please don’t hesitate to reach out. Best Regards, Jim Plane"
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Deborah Haverfield

April 9, 2025

5  out of  5
rating by Deborah Haverfield
"Went to his office to get some paperwork to Premier credit union. He has answered all the questions I asked. Very satisfied with his promptness. Thank you for better service than I got from my old car insurance company."
We responded:
"Thank you, Deborah, for your review! I am thrilled to hear that you had a positive experience and found our service prompt and helpful. Your feedback is greatly appreciated! Best Regards, Jim Plane "
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derek malone

April 8, 2025

5  out of  5
rating by derek malone
"Super helpful team, would recommend to friends and family."
We responded:
"Hi Derek, Thank you so much for your kind review! I am thrilled to hear that you found our team super helpful. Your recommendation means a lot to us, and we truly appreciate you sharing your experience with friends and family. If there's anything else we can assist you with, please let us know! - Jim Plane"
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Tom Grasso

April 7, 2025

5  out of  5
rating by Tom Grasso
"State Farm's customer service is pathetic. Jim Plame's agency, most notably Anthony, has been very helpful and the ONLY reason I've stayed with State Farm."
We responded:
"Dear Tom, Thank you for your review! We truly appreciate your feedback, and I am glad to hear that Anthony has been helpful to you. Your support means a lot to us. My team and I are here to assist you whenever you need, please don't hesitate to reach out. Best, Jim Plane"
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Katarina Tillinghast

March 21, 2025

5  out of  5
rating by Katarina Tillinghast
"Love love loved working with Scott Ellis. Was originally paying about $400 a month in insurance and he brought me down to $250 with MORE coverage! He was very transparent and explained everything out for me. Will he recommending him to anyone I know that needs insurance"
We responded:
"Hi Katarina, We're so happy to hear that Scott was able to help reduce your payment and provide you with more protection! Excellent customer service is our goal, and it's great to know that Scott hit the mark. Thank you for taking the time to share your experience and for your recommendation. We truly appreciate it! - Jim Plane"